Marketplace UX & Product Blueprint
Civic Commerce Platform Draft v0.1
Purpose
A practical ecosystem where:
- Citizens discover trusted businesses
- Workers find fair employers
- Entrepreneurs join ethical commerce
- Communities strengthen local resilience
Core User Types
- Citizen / Consumer
- Worker / Freelancer
- Business / Entrepreneur
- Auditor / Steward
- Educator / Guild Member
Main Modules
Home
- Local-first business discovery
- Trusted businesses near user
- Sector categories
- Community alerts
- Featured civic enterprises
Marketplace
Categories: food, trades, housing, education, health, software, agriculture, legal, local services.
Filters: local, worker-fair, privacy-respecting, co-op, family-owned, Gold/Platinum certified.
Business Profile Page
- Trust score
- Category breakdown
- Certification tier
- Worker rating
- Audit history
- Community contribution
- Privacy score
- Product catalog
- Payment options
- Complaint history
- Improvement trend
Worker Portal
- Worker reviews
- Fair labor index
- Skills credentials
- Apprenticeships
- Guilds
- Wage transparency bands
- Job board
Entrepreneur Dashboard
- Apply for certification
- Trust metrics
- Worker feedback
- Audit queue
- Treasury tools
- Grants
- Guild participation
- Education resources
Governance Hub
- Policy proposals
- Marketplace rule changes
- Business council
- Worker rights council
- Local node budgeting
UX Philosophy
Mobile-first. Localized. Simple. Multi-language. Explainable. Trust-centric.
User Journeys
Consumer:
Open app → Find local food → Compare trust scores → Buy → Review → Join node
Business:
Apply → Verify → Audit → Certification → Directory → Grow reputation
Worker:
Create profile → Verify skills → Review employers → Join guild → Access protections
Platform Revenue
Premium certification, marketplace tools, hiring tools, education, guild memberships, grants, co-op services.
MVP Build Order
- Directory
- Certification
- Trust profiles
- Worker portal
- Governance hub
Primary UX law: "Trust and clarity must feel easier than exploitation."